Privacy Policy — VenCell Clinic

Effective Date: November 10, 2026 This Privacy Policy explains how VenCell Clinic (Representative Director: Dr. Jang Ji-yeon, M.D., Ph.D.; Business Registration No.: 484-32-01552; Address: 2F & 5F, Jinmiseon Bldg., 597 Gangnam-daero, Seocho-gu, Seoul 06526, Republic of Korea) collects, uses, and protects your personal data when you use our website and online consultation request services. 1. Categories of Personal Information Collected When you submit an online consultation request through our website (`/contact-us`), we collect: - Required Information: Full Name, Email Address, Phone Number (with country code), Preferred Contact Method/ID, Preferred Consultation Language, and Medical/Aesthetic Inquiry Details. - Optional Information: Preferred Visit Date and uploaded reference photos or medical documents. 2. Purpose of Collection and Use VenCell Clinic uses the collected information solely for: 1. Reviewing your treatment goals with our 4-physician medical faculty and providing personalized medical consultation guidance. 2. Communicating with you via your preferred messenger or email through our in-house English, Chinese, Japanese, and Russian international concierge team. 3. Scheduling appointments and preparing international patient tax refund / medical documentation upon arrival. 3. Retention Period and Destruction Personal data submitted through online consultation inquiries is retained in accordance with the Personal Information Protection Act and the Medical Service Act of the Republic of Korea, and is securely destroyed once the consultation purpose is fulfilled or upon your request for deletion. 4. Data Security & Inquiries All clinical records and consultation inquiries are protected under strict access controls. To request access, correction, or deletion of your information, please submit a request through our official [Online Consultation Form](/en-US/contact-us).